Went to D'Elegance on February 24th to get my hair straightened. I spoke with Fahima (the hair stylist) and told her what I wanted. I received a $250.00 gift certificate for a Christmas gift and wanted to get my hair straightened and cut. After having the straightener applied, Fahima recommended that I have a "moisturizing treatment" applied to keep my hair from drying out. This treatment was an extra $55.00, but "worth it" because it would keep my hair soft after the straightening treatment was applied (It did not work, my hair feels like straw). I agreed and she coated my hair with the treatment. She then passed me off to another stylist to get my hair cut. There was so much stuff in my hair, that you could not even run a brush through it. When the other stylist began to cut it, it became apparent that my hair was not laying the way it should with all of the oil in it. I told her to stop cutting it because I did not think I could truly see how it was going to look until all of the product was washed out (which I was advised could not happen for 24 hours). I did not want her to cut it too short before then. I paid the bill $304.00 with tip and I left. I waited 24 hours, as I was instructed, and washed the "moisturizing" treatment out. To my horror I discovered that Fahima had BURNED MY HAIR OFF at the hair line around my face. My hair line is now 1/4 inch farther back than it was when I went in. I went by to show Fahima and the management and ask for a refund of my money. I was told they would give me a certificate to use their services. I refused because they had already burned my hair, scalp and forehead and butchered my hair. I told them I did not EVER want to use their salon again. The manager Sher then told me crassly that it "is just hair it will grow back." I now have to go get my hair cut off and if I am lucky it will be a little below my chin line. I am loosing 8-10 inches of hair. Icing on the cake - MY HAIR IS NOT EVEN COMPLETELY STRAIGHT! Still wavy
Cons: Management is HORRIBLE!!!!!!
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