This has been the absolute worst experience in moving I have ever delt with. I am sitting here in my apartment at 11:45 PM February 21st. When I initially talked to a rep on the phone, I asked how much time in advance the movers would need to meet me at my storage unit to get to a different state by February 17th at th latest. They gave me a date of Feb. 10th, so I met them there. They said, we have the movers marked down to arrive the 16th, 17th at the latest. I call to confirm these dates on the 16th morning. The long distance manager was rude, of no help, and claims the company has a policy of 7-10 business days from when you tell them to meet you there. I see this no where on their web site, and there is no paper work stating that is the care. He finally agrees on the 21st with me 7-9 PM time frame. Here I am at almost midnight, no movers. I also requested a confirmation e-mail saying they would be here 7-9 tonight. I called the dispatcher earlier, he says he will see where they are. Said they would arrive at 10-11 PM tonight, still not here. I think if enough people complain on this web site, we should take them to court as a group......It would be the best way to take them down! They should NOT be in business.
Pros: NO PROS
Cons: Took 4 hours to load up the furniture. Not timely in anything, rude managers.
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