When I eat in:
Nice waiters. Relatively fast. No real work involved for them at this establishment, but more often than not they give the extra effort.
When I order for delivery:
Here is my typical workflow when I order (HAPPENED TO ME 1min ago, and happens EVERY TIME)
1) I call. . .I'm put on hold by a gentleman. 2 minutes pass. . .nothing.
2) I call again. SOMEONE ELSE (Spanish/Mexican accent) answers. Asks me to hold for 30 secs. NOTHING happens for 5 mins.
3) I call again. A girl answers. Hangs up on me after she says 'please hold'. doesn't even say the name of the restaurant.
4) I call again. Different girl answers (Fourth person I've talked to now). Asks if she can put me on hold and before I can say anything I'm in limbo. 4 mins pass.
5) I call again. Same girl as last time answers. READY TO TAKE MY ORDER. Weird. No hold time now? Takes my order, asks me to speak up because its so loud in the background at the restaurant. Takes my directions, my credit card number barely says thank you and hangs up. Instantly.
About 12-14 minutes to PLACE an order. And now I don;t know MY TOTAL, THE AMOUNT OF TIME IT WILL TAKE TO GET HERE, and hell if I call back to ask for extra sauce for the lettuce wraps.
I WILL NEVER ORDER OUT FROM HERE AGAIN. AND NEITHER SHOULD YOU.
Eat in. Come early or really late.
Pros: Good food.
Cons: WORST Phone demeanor and delivery/take out personel in Los Angeles.
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