I was really looking forward to eating at Plainfield's because I had heard good things about it. My friend called to ask a simple question and was treated VERY rudely by the woman on the phone who basically held the receiver away from her mouth while she trash-talked my friend and included swear-words in the mix. We could hear every word she said and there was absolutely no reason for her remarks. I think its a pretty bad sign that we couldn't even make it in there without being treated rudely. This is an expensive restaurant that should be putting the customer's needs first and they can't even seem to master the basics of phone manners.
Pros: Not sure, didn't even make it in the door.
Cons: Horrendous customer service
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