Called for a cab, they said 1/2 hour. I called after 40 minutes to politely check on the cab, got a curt response that they were busy and would ""put in another call."" After 20 minutes, my phone rang, no one there, but I figured it was the cab and went outside. No cab. Called back immediately, they said ""oh, you're still waiting?"", I explained politely what had just happened, they said they'd put in another call. I called again 20 minutes later, explained politely that I was still waiting; discovered they had the street name confused with a similar one (I gave a cross street, so they should have noticed, and after repeating my address 3 times you'd think someone would notice?). Waited, no cab. I called again 1 1/4 hours after original call, politely explained that I had been waiting a long time, the woman said she'd put me on hold; LAUGHED to her colleagues and said ""she's calling back"" before she pressed the hold button. Someone else picks up and says it's the cab company...had no idea what the situation was. After being asked to repeat the whole story again and after hearing that apparently they thought this was funny, I lost my temper, explained it all AGAIN. She told me to lower my voice because SHE wasn't raising hers, I asked her where my cab was, she said she had called me and no one was there, I told her I had called right back and there was no cab, I told her that if someone is having a problem like this they should be NOT put on hold and have to explain it again, she said they had just transferred the call to her without telling her what it was, I said that was a problem in the way THEY were handling things, and they were wasting my time, she said well what do you want from me? I said I need a f***ing cab, she said she was going to have to put in a call for me from another cab company ????, I asked for a supervisor, she said she was the supervisor, so I gave up at that point. PLEASE do not waste your time by using this inept and rude company!
Cons: did not provide agreed upon service, did not take basic customer service steps
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