I went in to the store for a 30 minute Tarot Card reading with Marie. During the reading another employee was present and refused to leave. The employee had hung around during two previous readings that I had scheduled with Marie. When I called to schedule the reading in question, I specifically told the owners that unless they could guarantee that the other employee would not be hanging around, that I would rather not see Marie. Kate and Morn both assured me that the other employee would be told to stay out of my reading. About three minutes after I sat down for the reading, the other employee entered the room and proceeded to hang out. After the reading, I went to Kate and told her that I was dissatisfied and wanted a refund. Kate refused and instead told me that I was not welcome to frequent the store anymore because I have bad energy. additionally, I have email correspondence to back that up. I went there again on December 26, 2006 to ask them to repair or replace a doll from which the head fell off. They opted to repair the doll and I agreed that that would be satisfactory. When I brought up the refund for the $40.00 Kate called the police on me. I awaited their arrival in the parking lot and explained the situation when they approached me.
Pros: Great place to find unique personalized gifts for friends and family
Cons: Voicing a concearn or complaint against one employee results in mob action against you
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