I have a home warranty plan with First American Protection and they assigned ""South Bay Appliance"" to take the service call. A few days went by and the repair guy never called me. I called them up and a lady put me on hold for 30 minutes. I thought they may have forgotten about me so I called back and they placed me on hold again. Tried again the next day and they just simply hung up on me after I asked for status on my work order!
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