Besides the slightly indifferent counter girls, the 2 stylists I went to (one for the original cut, the other to attempt to 'fix' the original cut) were friendly and nice. I have curly hair, needed a simple trim, was completely explicit in what I wanted, with the stylist even repeating it back to me... etc... And walked out with 2 different hair cuts on either side of my head, CRAZY layers, and the worst styling job I have ever had given to me by someone who is "trained in cutting and styling curly hair". I can deal with the styling job, but the cut? The long layers weren't even the same. The sad part about it is because of the way she cut it in order to fix it the 2nd stylist would have had to chop about 8 inches off my hair, taking it all the way up to the bottom of my ears. I was given no discount, no real apology, and asked how much I wanted to tip. In short, I won't go there again and I recommend that those with curly hair not go there either.
oh and in case you're wondering, I did tip the 2nd stylist just cuz it's the polite thing to do. :)
Pros: the little bit of tea when waiting for my stylist was nice. and aveda products are always great!
Cons: bad customer service, bad cut, bad value for the money.
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