I recently used DWP to rent my apartment from a homeowner. When I moved in and throughout my stay there were many issues I had, from very cheap appliances that would break often to unorganized billing. I then moved out after a year, and left the place very clean. I had given a very large deposit which I fully expected to get all or at least most of it back. Several weeks after my move out date I received an invoice demanding an additional payment or I would be turned over to a credit bureau. I was shocked because I have been in apartments for approx 10 years now and have never had to pay in addition to my deposit. I always spend a lot of time cleaning when moving out and basically leave it as when I moved in. Apparently the walkthrough was done w/ the homeowner demanding several times for the cleaners to come back, even though DWP agreed with me it was clean. They then charged whatever the homeowner asked for, and insisted that I pay a large amount of money in addition to my deposit. I wrote a letter as they asked to dispute the claim, then they sent me another letter demanding the same amount. I asked for receipts or proof of what they were charging but none was given. I highly encourage all to use another, more professional/organized/responsible realtor
Cons: unorganized, rude, unprofessional
more