In March, our cat was run over. When I brought in Edward, in my arms, bleeding from the mouth and panting, the receptionist took her time in getting the attention of a vet and finally told me she would bring me updates from the back. I can't honestly tell whether she was uncaring or just incompetent, but a good 15 minutes passed where she sat at her desk, doing nothing important, wherein I repeatedly asked her to find out what was happenning. When she finally did, she came back, told me it didn't look good, and that our cat was on oxygen. Before finishing her sentence, the phone rang and she took the call. She chatted for a good minute or so while I was trying to get her attention. I finally went in back to find out what was going on. They told me his heart rate was virtually nonexistant and that we should put him down immediately. I convinced them to take another reading with a different machine, where his heart rate was fine. It came out that the first machine was broken. After a brief apology, he appeared to be getting better. He started going downhill later in the afternoon after they insisted that I go home and that he was fine. He wasn't. It was determined he had to go to the Animal Surgical and Emergerency Center all the way across town, and fast. It was 3p and just driving there was going to take some time due to afternoon traffic. In my haste to take Edward to get the care he needed that morning, I threw on a sweatshirt and Ugg Boots, but had forgotten my wallet. I live in the neigborhood. They were our Vet. They still would not let Edward out of their care until I paid right then and there. With the clock ticking, I called my brother and had him bring my wallet by (luckily in my haste to get our boy the care he needed, I didn't lock our front door). When my wallet finally arrived, the receptionist took her time ringing it up. Over $800, not that I care. Edward was euthanized at ASEC at 5p. I will never NEVER patronize LosFelizSmallAnimalHosp again.
Pros: close
Cons: awful. expensive, uncaring, seemingly devious in their pricing
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