Pickup - They were late. By several hours.
Delivery - They were late. By several days.
Condition of our belongings upon delivery - Several pieces of furniture dinged, dented, damaged. Several pieces of china were broken (but not enough to meet the deductible on our insurance). Bikes were unridable and required hundreds of dollars in maintenance to repair.
Response of management - Did not return phone calls until we retained a lawyer. With a litigation looming, we got a decent settlement. But needless to say, we will not go with this company again.
Pros: friendliness of movers
Cons: management, unreliable quote, handling of our belongings, timeliness
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