We also were very unhappy with this company - it's all about sales and little about service. I agree with the previous writer about their disregard for our home and property. Sold us windows that were to be painted white, received them primed in dark grey - their mistake, not ours or our architect. It took 3 heavy coats to cover the grey and they refused to help with the extra cost of that. Also, they drilled through their own drain for installation, causing future leaks and again refused to be helpful. One of the most important things we do for our homes is new windows and doors - don't make the mistake of buying them at this facility. Top dollar does not equal top service.
Pros: Found windows that met our egress issues
Cons: Quite possibly worst customer service ever received (or didn't receive)
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