I expected a little more professionalism from a restaurant of this caliber in Palo Alto. Coming from the industry myself I understand that it is management?s job to handle confrontations between their servers and customers promptly and with tact. Whom ever the young women claiming to be the General Manger of this establishment was, clearly was not qualified to manage a restaurant or staff of that size. Immature behavior and embarrassing for the guest is how I would describe the situation and I wasn?t directly involved just a witness to an ugly scene. It?s unfortunate because my wife and I were visiting the area from Southern California and our friend who had attended Stanford mentioned it was one of the best places to eat in town. The food was ok, took forever, but the service or lack there of was pretty apparent. I would not recommend this to anyone
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