For years Canlis has been our favorite restaurant in Seattle. Everything worked...the food, service, ambiance. This most recent visit was the total opposite. The salad was tasteless, the entree a noticeably smaller portion than in the past and the service was inexplicably distant. Gone was the feeling that Canlis cared about every detail of the evening. The evening ended with an unfortunate event and I contacted Canlis the next day regarding the way the wait staff handled this event. I was told that someone would get back to me. They did, days later, with an odd phone call and barely an apology. Had the last event not occurred or the management been more concerned about the way it was handled, I might have been inclined to give Canlis another chance and say the kitchen had an off night. I'm left with the feeling that they just don't care.
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