While the atmosphere at Mina's is pleasant enough, LouAnn is not the color expert she advertises herself to be on the Mina's website. Twice I have left the salon to come home and find that my roots are red and the rest of my hair is brown. The first time I thought maybe she didn't notice since I left with wet hair and someone else washed me out so I went back the next day to left her try to fix it. It was better but still not an exact match. The second time, LouAnn cut and dried my hair after she did my color. She commented that she would need to tweak my formual next time but never said anything to indicate that my roots were once again not the same color as the rest of my hair. This time is actually worse because the first couple of inches of my hair off my scalp are three different colors. The worst part about this is that I was allowed to leave the studio with bad hair and the burden is put on me to go back to have it fixed. I am too disgusted at this treatment to go back to have it fixed. I also know another woman who had the exact same experience at Mina's. Obviously, they like to charge quality prices without providing quality service.
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