Well, sadly I report that my experience with Victor's hasn't been top notch for quite sometime now. I've been going there just about daily for nearly a year and half now and it has been in a slow decline ever since my first visit. Though the coffee itself is usually better than most big named chains the service is increasingly deteriorating. With the implementation of the new computerized cash register it seemed that only few knew how to work it and they have all quit recently. Plus I have also experienced the scorched or lukewarm milk and half toasted breakfast sandwiches as well (usually thanks to Walter). My biggest gripe however is the fact that I too have heard from former employees about poor management on behalf of Walter. It was easy to see that things weren't the same there in the recent past. Once friendly and cheerful baristas no longer wore smiles on their faces and chatted about their weekends but instead reported they were no longer to socialize with customers and just make the coffee. It's too bad really, because what once was a bright start to my day is no longer an option, I'd rather go to Starbucks where I know that customer service is high on the priority list.
Cons: parking, service, seating
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