Initial installation of the air purification system we bought (their 'top-of -the-line)' was shoddy. It was fixed up with a return visit by one of their service managers. After that I couldn't get any help worth mentioning in undertanding my role in maintaining the system or in getting replacement filters.
Finally, to add insult to injury, they moved away from their local location and the Carter's Plumbing firm they left behind doesn't carry some of the filters I finally figured out that I need. I'm still trying to find out who has them in stock.
They're said to be located somewhere on Brookville Road but the people at Carter's at the Greenwood location don't really seem to know where!
The whole deal is one great mess.
Pros: Excellent salespeople. They're very good at selling what they're supposed to.
Cons: Nearly no service after the initial installation.
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