When I read other unfavorable reviews, I did not head the warning. When I would drive by the salon and notice it to be empty, I gave them the benefit of the doubt, as I thought it was a new location. I should have trusted my instincts and canceled my appointment. I could compile a list of everything that was inappropriate or disappointing about my time at D'Elegance but it comes down to this, do not go there if you value your money, your time, or, most of all, your personal opinions and feelings. While, to be fair, I did not leave there looking terrible, I did not walk out a remotely happy customer. In fact, I literally broke into tears when I saw what she had done. I was crudely dismissed by the stylist who pronounced it to be "not that bad." After three hours in the chair of the owner of the shop, who gushed about her experiance and expertise, my hair was not at all what I had asked or hoped for. Not only was the color completely different than we had discussed but she cut SIX inches off of my length. I had expressly asked her to keep it as long as possible. Adding insult to injury, she desperately grasped my shorn hair off the floor and thrusted it in my face calling it "cotton." She did this more than once in her attempt to justify why she ignored what I had asked. Probably the worst part of the ordeal was that in the end, despite my apparent and extreme displeasure with her work, she charged nearly three hundred dollars for my simple cut and color. Having just moved here from Philadelphia, where I left a fabulous stylist that I was with for nine years, I had hoped to find a new salon where I would become a valued customer. Clearly, D'Elegenace does not to care about repeat business. I would never ever recommend this establishment.
A final note, I returned the following Monday to reason with them about the possibility of a refund and not only was I treated rudely but I was literally thrown out of the salon.
Pros: Easy to get an appointment, the place is always empty!
Cons: Terrible customer service, questionable skill level for certain staff members
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