I will not be returning to this spa (if you can even call it that). I was with a group of friends who must have come on the wrong day, maybe when the entire staff was PMSing. I encountered staff complaining to each other about how difficult their jobs were, in the middle of giving their treatment. And I heard staff saying how they didn't want to do a certain treatment, right in front of the customer.
There was obviously a lot of tension in this place from staff and from the customers feeling uncomfortable about being there. I mean, we weren't in a doctor's office, a spa is supposed to be soothing and relaxing.
I am disappointed that the staff were so unprofessional and lacked customer service and I'm disappointed that the owner let this go on. Maybe they don't care?
All I know is that Spa Sasse has permanently lost 3 customers (and their friends and family). I'm not going to pay good money to feel so uncomfortable.
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