This is a family owned bakery, so you know you aren't just getting a cookie cutter cake. The staff is friendly. I did have a problem with a cake once - I ordered a picture cake for my mom's 60 birthday, but the only picture I could find with my brothers, my mom and I also had my dad (her ex-husband) in it. I left explicit instructions that my dad had to be cut out (he was on one side, so easily accomplished). When I went to pick it up on the day of the party, my brother was cut out and my dad, on the cake! They were apologetic and relatively quickly got us a new cake and on our way. They turned a situation that could have been really negative into a positive experience.
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