OK, first, we have banked here for over 20 years. That said, I really don't feel like we have the friendliest bank around. Online they are superb. But they used to have a much friendlier staff than they do now. And I have heard this from a lot of friends too. If all you want in a bank experience is online banking and the numbers to come up right, then this is the place to go... if you are looking for great customer service, then I'm not so sure.
PROS: They seem to be everywhere and their online banking
CONS: customer service with a smile
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