I have been a diner with Shanghai Red's for more than 3 years. I've told many people about it and even taken large groups to dine there. I don't know if I'll be doing that again, anytime soon. My department wanted to have its holiday luncheon there and reservations were made and finalized w/a credit card yesterday. A message was left on my phone today saying that I was going to be charged $100 for a ""no-show"" on reservations. The reservation was for later day that week! After being transferred to several different people and a conversation with the catering department I had them to cancel our reservations all together! An establishment of this caliber should have a better system than this. They will lose tons of diners if they keep this type of behavior up.
Pros: The food is good. You are lucky if you get a good waiter. You are lucky if you can get reservations without having to talk to 5 different people!
Cons: The seating is too close if you are having a large group dining there.
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