Based on rave reviews about Pazzaluna's parking and dining amenities and their close proximity to the Ordway theater, I chose Pazzaluna for a friends' dinner/theater night. What a nightmare and personal embarrassment. I arrived at 5:00 p.m. - when the valet begins. At 5:05 p.m. my friends arrived and were told the valet parking was filled (5 minutes after opening?).\r
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Following our dinner/theater experience, I returned to pick up my car. I was told the wait was approximately 20 minutes. While initially disappointing based on the great service I have experienced in the past with valet companies, 20 minutes wasn't a terribly long time to wait. \r
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Now keep in mind, you are waiting either inside or outside -standing the entire time.\r
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45 minutes later and after my inquiry at 30 minutes, I was enraged. Half way through my pregnancy, I am not in the mood or shape to stand this long. I was told my car could not be located. I was escorted into a parking ramp that would have set the perfect seen for any of the three Saw movies. Then I was led to a random room in the ramp to find my car key. Walking a total of 14 floors while 5 months pregnant, I arrived at my car. \r
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I had approached the manager of Pazzaluna earlier in the evening regarding their lack of valet spaces. She treated the situation as if the two entities (the valet and restaurant) were independent. My advice to you is to avoid the valet. And my advice to Pazzaluna is to get a reputable company to handle their valet and to treat their customers better. They aren't the best thing going in town and if they keep this kind of service up, they won't continue to exist. As a side note, this is only further confirmation that downtown Minneapolis has a better fine dining scene.
Pros: Good food
Cons: Valet parking is not dependable
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