How do these guys stay in business?
I bought my wife the deluxe "simple serenity package? for mother?s day. She works hard and I?m trying to encourage her to find some time to pamper herself.
Well she?s a busy person (as we all are) and it took her a few months to go back to D?Elegance to book an appointment. At that point the attendant pointed out that the certificate had expired. She was very courteous but insisted that my wife would have to speak to the manager.
My wife called back to talk to the manager. And here?s where it gets strange: the guy was remarkably rude. He insisted that my wife actually hadn?t come by and spoken with someone, that she was lying. When my wife asked for his name he refused to give it.
My wife called me in tears. So I called the spa and spoke to the guy. I tried to take the whole personal element out of the equation ? but he insisted on talking about my wife. This, as you can imagine, got to be a little annoying. I said ?sir, I?m not calling to talk about my wife, I?m calling to talk about redeeming the certificate that I purchased.? He flatly told me that he wasn?t going to redeem it and hung up on me.
Well the whole thing was academic anyway. After the guy had my wife in tears on the first go-round I wasn?t actually going to send her there ? in my mind I?d actually written the whole thing off as a loss. But the remarkable thing was how a business that?s supposedly thrives on pampering and customer service can be so incredibly, remarkably rude.
This wasn?t the experience I had in mind for my wife when I bought the certificate.
A day spa is about pampering and word of mouth referrals. My wife asked me "how can they do this?" My response: they can do anything they want to....but don't expect them to stay in business. Ain't America grand.
Conclusion: Terrible. This was the single worst customer experience I?ve ever had. Avoid at all cost.
Pros: none observed
Cons: Abusive, rude misogynist management (why do these guys choose to run a day spa?)
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