I don't understand how Aveda can have anything to do with these people. This was the worst experience I have ever had, I would have been better off going to super cuts. In case you didn't notice G'town, TX doesn't have anything in common with NYC, including this salon. The stylist took 3-4 inches off my hair when I asked for a trim, and gave me the hair cut that I said I hated. When I called to complain and get a refund, so I could have someone try to fix my hair, the whole experience went down hill. When I say down hill I really mean off a cliff. From my experience I don't see that they train anyone in the art of customer service or business operation. Not even how to put the phone on hold (big red hold button might be a good start.) When I called for the second time, just min. later, and spoke to the Manager, there was no one there that could help me, not even her. So, I called later that evening and surprise, no one that could help me. I was told that they would call the owner, and have someone call me back in a few min. Well, someone called me back, but not the owner. After, a brief explanation, the lady said that she was the one that checked me out and that she asked me if I like my hair cut, and that I said yes and that I seemed excited about it and even asked for a card and the stylist name. Umm, did you ever think that I might want that information to complain about her, and what would you do if I didn?t like it, you can?t glue it back on? Anyway, she said that she was not going to give me a refund until she saw my hair, because some people might call and ask for a refund just to get a free hair cut, basically calling me a liar. Who would want this crappy hair cut with one section noticeably longer then the rest and being exactly what I didn't want! My point is it's not worth is, if you want a breezes cut just pay what it is really worth and go to super cuts.
Pros: NONE!
Cons: skill, service recovery, just about everything
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