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Customer Service Needs Big Improvement! - Review by citysearch c | The Capital Grille

The Capital Grille

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Customer Service Needs Big Improvement! 11/18/2006

The food was great (especially the lobster bisque) but they can definitely use improve on customer service. Went there with a couple of international guests for a dinner, thinking we would impress them with the great food, wine and service. Well, at least we got 2 out of the 3 since the waiter forgot my steak! My meal finally came out after everyone almost were done with theirs!! You would think the manager would come by and apologize for the mistake or comp a desert on the house.....NOPE! Would I go back? Probably not because I can get far better service at Morton's or Ruth Chris. \r \r \r \r \r \r \r \r \r \r \r Pros: Lobster Bisque Cons: Customer Service more
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