My wife and son stopped by to make a spare car key.\r
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The first key did not work so they made a second key.\r
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The second key did not work so my son went in for a third key.\r
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Before he came out, a policeman stopped my wife in the car and asked her why they were harrassing the store.\r
It seems that customer service called the police instead of corrrecting the problem.\r
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I asked the store manager for a letter of apology for my wife from the store employee.\r
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The manager's official statement is that it is a personal matter and that the store is not going to pursue any action.\r
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It is sad to read the corporate policies of Home Depot and how they strive for great customer service.\r
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We will shop at a competitor from now on.
PROS: None
CONS: direct violaton of corporate ethics statement
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