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poor customer service - Review by citysearch c | Houghton Plumbing & Heating

Houghton Plumbing & Heating

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poor customer service 10/29/2006

My landlord had them come do work a month ago. They had to come back to replace the thermostat in one of the rooms. It's been a month. I've called at least 5 times and spoken to people who claim they will follow up and call me back. Only once has someone called me back. She scheduled a date to have them finish the work and they were supposed to call when in the area. Never called. I called them and they still haven't called me back. Is this how all service companies work? I'm so frustrated. it's almost November and I have no thermostat! Pros: they hooked up the plumbing fine Cons: they haven't finished the work. more
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