I had a Sony "ES" home theater preamplifier whose power supply died. It was 4.5 years into its 5 year warranty. Sony's website instructed me to ship it to Laredo, TX for service. I called Sony and asked for a local authorized dealer and they referred me to Arts. I brought it in myself. I was quoted 4 days to look at it, then up to 10 more days if parts needed to be ordered. To my pleasant surprise I got a call in 2 days informing me it was fixed. It's been working great ever since.
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