We took our saturn to Terrace Muffler and Brake because our brakes were making noise. After we had them looked a they decided they needed to be replaced. They gave us what we believed was a fair estimate. The work was completed and then when we picked up the car the price had jumped $80.00. They gave us some spill about diagnostic fees etc... To bad they didn't bring that up in the beginning. I wasn't non to happy. The brakes were weird the first couple of days. One time I slammed on the brakes and they finally seemed to lock in, but not before almost hitting someone.
I don't know that I would go back as the pricing seemed to take a jump for no apparent reason other than lack of communication on their end. I feel like we may have been taken advantage of as my wife picked up the car. I have spoke with others who have no complaints though.
PROS: Good Work, service.
CONS: Poor Business practice. Price Jumps. Lack of communication.
more