We took our computer in for repair on 5/27/00. It was sent up to their computer repair facility in another state. There it sat for over 40 days. Why? Because "since you have the service plan, we need to fix then computer ourselves instead of sending it to the manufacturer. However, we cannot order the parts (CD ROM drive and card) because we need to get a part number, then we need to enter that number into our computer system so we can order it. We have no idea how long it will take and we are working on it." Day afer day, I got the same story. Then, miracles of all miracles I call last Friday and "yes ma'am! They just now finished fixing your computer and it's back on it's way to you!" WHAT A JOKE! We pick it up today and the only thing stated on the service repair ticket was "maintenance cleaning". Of course we questioned this and it was like "I don't know....dah". Anyways, we get the computer home and IT WAS NOT FIXED AT ALL!
Meanwhile we were without a computer for 40
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