You're on the phone on hold forever, and after waiting for 1/2 hr. the idiot receptionist hung up on me. They don't play music while you're on hold either, instead it's a recording promoting how great U-haul is, and telling you a rep will be with you shortly - argh@! i purchased my hitch online, otherwise i would say just forget it, but they have my money now. Beware!
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