I hadn't been to Smith & Wollensky's Las Vegas for 2 years. I was there in August and was surprised to see most of the waiters I knew had left. My favorite manager was also gone. The replacement staff isn't as classy or skilled. I ordered salads, they forgot. Then he served my friend a cajun steak when he ordered a regular one. To add insult, the waiter said he would fix it. He never came back.
The table next to us was LOUD. There is no music and we could hardly hear eachother. I asked for a manager and none came. On the way out I told the Maitre' D about the steak. He casually remarked " Was it cooked how you ordered it?"
What an insult. I WILL NEVER go there again. It goes to show that it's the staff, not the food that makes a great restaurant.
Cons: Loud, unfriendly managers
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