We rented a boat last Saturday that did not have an anchor! Not only did they refuse to bring us one after we discovered it was missing, but the receptionist made fun of us on the phone when we told her that we were already all the way across the lake and would not come back without a sizable refund. When we returned at the end of the day (a day that was not as fun as it should have been, considering that we had to beg strangers to tie up with them or leave someone on the boat to drive it so it wouldn't drift away), the manager laughed at us as well, stating that an anchor was optional and we should have just let the boat run aground on the rocks. He also refused to provide us with a satisfactory refund or any other resolution.
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