On the occasion of a 6/26 Genesis Fund dinner in the 4th floor banquet room, I and six friends had a decent meal and service. However, as we departed, the rear elevator stalled between the 4th and 3rd floors resulting in our being trapped for more than 45 minutes. We summoned the Boston FD who jaws-of-life removed us. Upon walking to the ground floor, the manager of the restaurant no only ignored us, but after we sought his response, he chastised us for overloading the elevator and causing it to be broken by the BFD. This was the height of poor service and rudeness. Not one of us will ever go to S&W again and will recommend that no function should ever be held there again. This management should be fired. No restaurant should be so insensitive to its clientele. We also discovered that the elevator often malfunctioned... Stay away!
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