I've lived on Potrero Hill for 12 years. This place has never been friendly. Almost always astoundingly rude with the exception of some staff people who can be nice at times. I've overheard staff people and owner saying nasty things about customers. The owner is snobish for some reason I've never been able to understand - very nice to some people and utterly rude to others. It's kinda par for the neighborhood. I've had the same nasty treatment from Christopher's Bookstore owner. Not a good way to do business.
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