Two absolutely awful experiences have proven the Pep Boys in Torrance to be the worst service I have ever received. The internal store staff was not interested in helping me, after waiting for 7 minutes at the counter, the service station took my keys for the night- without me signing ANY release form- and my car was vandalized. They assumed no fault, and I was missing a radio and left with a broken center consule. Management dodged my calls and concerns, was not willing to even share the responsibility. Choose a different service center, obviously Pep Boys is not concerned with repeat business.
PROS:
CONS: Awful service, incompetant managers, pass-the-buck mentality
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