When our furnace died in the middle of winter, they came out to give an estimate within a couple of hours of my call. They were efficient in evaluating the situation and covered their shoes so as not to track dirt in my house. When they saw that I was pregnant, they offered to bring us some electric heaters until the new furnace was installed, regardless of whether we chose them or not. Their price was the lowest out of 2 others I searched. It was nice to see them care so much.