Perhaps it's just who they choose to run the service after 8-to-5 regular business hours, but they flunked out twice on my recent trip. I made reservations online and received a confirming e-mail. I phoned them from the airport when I arrived, as the e-mail instructed. They never showed up. Their site promises service every 20 minutes to all terminals; 45 minutes after I phoned them, I gave up and took a taxi. I called back to confirm my departing reservation (and tell them a thing or two) several days later, and got someone who clearly had no idea my reservation existed. He promised to call back and never did so. Their website gives no street address nor e-mail and their contact form online doesn't work. Two thumbs down. More than two.
more