This February a group of us lunched here. My grilled fish was overcooked and chewy, and I sent it back. The waiter asked if I wanted anything else; I said no. I was billed for the fish. When my VISA bill arrived I called and spoke with a manager, who said that they'd issue a credit. They didn't. After a month, I called again. Another manager said he'd credit me that same day. Nope. A few days later he said it would appear soon. A few days later it did appear. Both managers volunteered coupons - but never sent any. I guess that is how good management functions. Nobody at Michael Dean's seemed to really care that my meal was poorly prepared, and when I finally complained they tried a song-and-dance. This is a good place to avoid.
Cons: indifferent staff, poorly cooked fish, manager slow to respo
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