I called to make an appointment on a Friday and they came out the next day. Arrived when they said they would and were very friendly. Explained the process before cleaning. I also liked the fact that they gave an accurate estimate over the phone, then gave the actual estimate upon arrival. The sanitizer used (I think that's what it was!) has a rather strong scent and irritated my eyes for a minute, but other than that it was great! I loved that there is no ""drying"" time involved. The carpets looked and smelled great! (I have a dog and a cat!)
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