As a former service professional, now working in the wine industry, I was looking forward to Aureole. Everything went from bad to worse after we were seated. The busser asked for our water preference and it was promptly delivered (without the requested winelist). We saw a group seated after us delivered menus and deinks before we were. After 15 minutes, our server came over and said, "You need menus." At that point, we were still waiting for the wine list. Honestly, it was an unreal experience considering where we were, and we walked out to speak with the hostess and a manger. I gave them my card after politely explaining our circumstances. With their jaws dropped, they stated, "That doesn't happen." Got a call last week(because I had given them my card)from a different manager asking about the private party I was inquiring about(What party? How about the service?).
Pros: Wine, Ambience
Cons: Service, Follow-Up
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