Import Auto has a reputation for being impossible when releasing a car. Rates are usually around $125 and cash is insisted upon. Although it's understandable that cars must be towed when illegally parked, but some of the practices involved with this company seem unethical. For my apartment complex, cars are often hitched, and if the owner approaches the truck before they leave, no discount is given on the towing fee. Through my job I've been made aware of unhappy car owners who have no way of contacting the operator of this company and then are forced to pay storage fees until their calls are returned. The impound lot is located far out 2nd street - way out of town and to which it is impossible for local students to find transportation . Depending on the employee, the company is willing to pick-up and transport car owners depending on circumstances.
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