I took in a white down filled coat with a fur collar. The coat came back with yellow streaks stained on it form the chemicals. They tried to fix the stains (supposed to take 3 days) took 3 weeks. In addition they broke the front silver zipper off the coat. I then had to return it to be replaced and it was replaced with a cheap gold zipper. The level of customer service from the District Manager all the way to the President is very unprofessional and rude. They do not return calls when you leave messages and give them 3 numbers to call back. I wouldn't trust them with cleaniong a dish towel. I would use Dryel from the grocery store before I would use their services again. Overall rationg on a scale of 1 - 10 (Negative 10)!!!!!
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