The salon is beautiful - great furnishings and a nice selection of services and products. The problem is that most of the staff is too new to the business to really know what they are doing. Customer service is not something that is focused on - not when you are paying prices that are identical to those at a Red Door Salon. With such expensive prices, the services should be perfect and the focus should be on keeping the customer happy and relaxed. The two services I had done took 3 hours, when they should have taken only 1.5 hours. I was not offered water during the entire visit. My resulting manicure and pedicure were of the same caliber as what I get when I pay only $25, not the $67 it costs at Sasha!
So they get an A+ for surroundings and a big zero on service and results.
Pros: beautiful new place
Cons: no service, poor skills
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