We made reservations a few weeks ago for a special occasion. When we got to the restaurant we found out that it had been closed for a private party. Some ""big celebrity"" had rented out the restaurant at the last minute. Sambuca tried to call to cancel our reservations, but had taken down the phone number wrong. To their credit, they did give us a gift certificate for a free meal. However it was terribly inconvenient and in my opinion unprofessional.
Pros: Apologetic, Accomodating
Cons: Cancelled reservation
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