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Poor Service - Review by citysearch c | U-Haul of Van Nuys

U-Haul of Van Nuys

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Poor Service 6/28/2002

U-Haul does the trick because the have locations just about everywhere, so you can usually find one close by. Ideal for moves within the same city. But this particular U-Haul had horrible lines, a staff that bordered on brain-dead, and beat up trucks. Plus, they have a policy where if the tank is literally 1/16th less full than when you picked it up, they will charge you not only for the gas (some ridiculous price), but a $20 ""filling fee"" on top of that. So I was forced to get back in the truck and drive to a gas station to put in about 1 gallon more gas. Lame. Plus, they tell you they have a truck available on the phone, but you get there, and find out it's only available for a few hours. Lame again! Pros: Convenient Cons: Poor quality vehicles, Terrible staff more
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