My boyfriend and I spent a weekend in San Antonio and thought that the Emily Morgan would fulfill our wish for a romantic getaway. How wrong we were. First, we went to a room that had a conference table in it. Yes, we were placed in the wrong room. Besides our conference table..it was a nicer room so we didn't complain. At night we ordered room service. Our food never came! We called downstairs and no one cared to answer the phones.We gave up and fell asleep..to be awaken by the cleaning lady in our room who decided to ignore the DO NOT DISTURB notice. After calling the manger plenty of times he finally called back to inform us sorry for the inconvenience..but basically too bad. We weren't offered more than a sorry apology. No romance for us this weekend...not to mention the ants in our mini bar.
Pros: view is unbelievable, beautiful bath
Cons: no room service, awful customer servic, confused valet staff
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