Like the first reviewer I had gone to Bliss many times, always for facials- an ex gave me a large gift certificate, which kept me going back through the ups and downs of service. The last time I was there I sprang for their Microdermabrasion, which I've since learned is MUCH more expensive than at many other salons ($225!!). I spoke at great length with the person who took my reservation about the procedure, (i wasn't sure my skin could take the full hour's worth of treatment) and he told me I could have a mini treatment, or the full hour, depending on what the facialist thought, and how it felt.
I was slightly late for my appointment (thank you, MTA), and was kept waiting even longer. I was ushered in for my facial a half of an hour late. The facialist was rude, terse, and NOT relaxing or helpful. And then, without consulting me at all, the microdermabrasion lasted a scant 20 minutes, with only 2 passes over my face. I told her that i had signed up for the full hour, and was told that there wasn't enough time. The final step in the treatment was presented to me as a glob of lotion on a piece of paper- I was told to apply it myself in the changing room, because facial-lady didn't have time to put it on herself.
THEN i went to pay the bill, and Bliss billed me for the full hour of treatment. I protested, and a "manager" came out to talk to me. He was rude, told me it was my fault, that I was late, and that I had committed to the full hour treatment and had to pay for it. I disagreed, and he said he would refer it to the "real" manager, who would get back to me the next day. He then ried to bribe me to pay the bill in full and accept a "goody bag" of their crappy products. I declined, and decided to wait to talk to the main manager.
Said manager called me and left a message 3 days later. I called back and he/she was gone. And then I heard nothing more, until they WENT AHEAD AND CHARGED MY CREDIT CARD WITHOUT MY PERMISSION FOR SERVICES I NEVER RECEIVED. I never managed to contact any one there who was willing to help me, and I never got my money back.
I couldn't make it up if I tried. May I suggest Ling Spa?
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