When we called Aero's office to inquire about a potential rate reduction. Out call was greeted with a kind and friendly voice from Kim. As we explained the reason for our call Kim to the necessary time to research and confirm our suspicion of a rate reduction. She then work to ensure our account was first eligible, then implemented the rate reduction. We are very grateful for Kim caring and taking the necessary steps to ensure we receive the best possible rate for our account.
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